Frequently Asked Questions:
- What items do you have available for immediate shipping?
- As many of you may have heard, Big Buddha has recently moved from California to New York. We just love the East Coast life! We are still working on getting adjusted to our new office and getting back on track. At this time, we are not as quick at shipping as we were in California. As we continue to grow, readjust and fine tune our shipping process, we will be able to return to a 3 day turn around. However, at this time the “immediate” turnaround time could be anywhere from 1 week to 1 month depending on the volume of orders. We strongly suggest planning ahead when placing your Big Buddha order- especially if you have a show or event coming up.
- What is a ship window or cancel date?
- Every order has a ship window with a start date and a cancel date. The ship window is generally a one month window when the bags will ship. We provide our customers with a ship window and cancel date for every order so you know when to expect the merchandise.
- I have a damaged bag, what do I do?
- We are proud to provide our customers with quality bags. If you receive a bag that is damaged or defective, please contact us and we will promptly issue you a credit or replace the damaged bag.
In order to get a replacement bag or a credit, we ask that you please submit an RA (Return Authorization) Request. We require all requests to be in writing. You can either email to Isabel@ebigbuddha.com or fax to 212-643-7524. Please be sure to provide the following information:
Store Name:
Address:
Invoice/PO:
Style(s):
Description of Damage:
For more information on our Return Policy, please check out our our Big Buddha Policies PDF page.
- How can I get set up on Net 30?
- We hope that all of our customers will consider Net 30 terms. We are now factored under Rosenthal and Rosenthal. Please complete our Big Buddha Credit application below and fax it to the number provided in the application.
- Can you ship COD?
- At this time, we can no longer offer COD. If paying by check if your preferred method of payment, we strongly recommend applying for Net 30 terms. We do offer wire transfers, however this method does delay the shipping time.
- I got an invoice in the mail, but I’m a credit card customer. What should I do?
- The sheet you receive in the shipment is a copy of your complete order. The items that are missing in the shipment have been placed on backorder. We will ship out the remaining merchandise as soon as it arrives in our warehouse.
- I got a packing slip in the box, but I did not receive everything on the list. What does this mean?
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The sheet you receive in the shipment is a copy of your complete order. The items that are missing in the shipment have been placed on backorder. We will ship out the remaining merchandise as soon as it arrives in our warehouse.
- How do you ship? How much will shipping be?
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All orders are shipped UPS ground, unless requested by you, the customer. Other methods such as FED-EX, DHL, and UPS ground collect are available if you provide your shipping account number.
- What is the mark up on the bags?
- Our suggestion is 2.5 the wholesale price. However, you are more than welcome to adjust the price to better fit your needs.
